Introduction

A co-operative bank with 4000+ branches, in a state of India, requires an integrated and managed solution to roll out computerization across these branches. The co-operative bank basically caters to providing banking and disbursement of agricultural and non-agricultural credit in semi-urban and rural areas. It also helps its end customers in sales and marketing of their agricultural and non-agricultural produce.

The project is being rolled out in phases in Tamil Nadu (Tamil Nadu is one of the largest states in India) The first phase covers 700+ branches.

The Business Challanges

• Robustness of the solution. The branches are in semi-urban and rural areas with no facilities for air-conditioning and controlled environments
• The bank had no experience in computerization or in managing a computing service/solution
• The bank staff also needed to educate and aid the end customers in the sales and marketing of their produce
• Speed for roll out was a challenge. Also training and adoption was a challenge
• From the perspective of the government, the solution should be controlled centrally. Also, applications and utilities should be administered and managed

Insight to Action

• A robust and managed solution that can guarantee less downtime. The end customers (the populace in this case) sometimes travel large distances to the bank and hence downtime needs to be minimal
• A solution that requires minimal administration from an applications perspective. Also, a solution that does not require specific additional branch level customization to scale
• The users will be semi- skilled. Hence, the solution should be easy to use and handle
• The solution should be centrally controlled and centrally administered. There should be secured access and control on applications
• The roll out is in partnership with the largest government owned ISP in India, and needs to cater to a large geographical spread

The Solution

• 500+ branches are using the Novatium Navigator service as a part of Phase 1. Phase 1 commenced in mid 2010
• Access rights and privileges based on user roles and job functions
• The solution roll out is planned taking into account adoption and training needs
• Mechanisms have been provided for the users (bank staff in this case), to get authentic information from the government

The Impact

• Increase in productivity in performance of the branches
• Minimal downtime and more satisfied customers
• The branches are able to share information from government and other sources such as the web, to aid the end customers in the sales and marketing of their produce and in their businesses
• Low cost of roll out across a wide geographical spread. Customization, installation and roll out does not require extensive system integration expertise
• With computerization being implemented, the solution can easily scale to all other branches. It will also allow for a core banking solution to be implemented more easily in the future

Introduction

The India Institutes of Technology (IIT) are one of the oldest and premiere colleges in India. They are a group of autonomous engineering and technology-oriented institutes of higher education, They were created to train scientists and engineers, with the aim of developing a skilled workforce to support the economic and social development of India.

Novatium is helping a recently built IIT campus in its computerization initiatives.

The Business Challanges

• The Institute has various departments. The departments need to access different enterprise applications with different rights and privileges in a secure manner
• The Institute needed a mechanism to administer and provision these applications and access rights to different departments and users
• The Institute also needed to control and manage access to local applications for users on the local devices. They also administration controls over application and URLs
• The Institute required a solution that allowed a user to access his enterprise applications and account from any device, without allowing access to the local storage and files stored therein
• The Institute needed a proven enterprise grade managed solution for all the above

Insight to Action

• A solution that combined the need of an enterprise grade enterprise solution with the flexibility of a managed service
• Providing the IIT system and department administrators the ability to create user accounts and groups for the Navigator service and authorizing and managing access to various enterprise applications for these users and groups
• A solution that could be adopted easily by the end users, and at the same time can be easily used by the administrators since it follows the routine administration workflows
• A solution that provides secure access to enterprise applications and to shared storage

The Solution

• Novatium implemented its SME solution for the Institute campus
• The SME solution provides the ability to manage the Novatium Navigator service discreetly without access to the Novatium cloud. It also supports a multi tenant SaaS model
• Systems as client devices are connected through the local Novatium Navigator service server to provide access to enterprise applications. The Novatium Navigator service can be managed locally at the institute premises or centrally at the Navigator service data center. The local server also helps the Institute in managing its security perceptions
• SME admin control is provided locally to manage and control applications for users

The Impact

• Enterprise grade managed solution was delivered
• The institute did not need any customization or installation on the client devices and at their enterprise applications for rolling out the solution
• As the usage has expanded, the Institute is partnering with Novatium to extend the Novatium SME solution to other specific use cases

Introduction

Public Distribution System (PDS) is the primary social welfare and anti-poverty program by the Government of India; it is a universal system to cover all the families by distribution of food supplies. The government aims to have at least one PDS shop in each village, the food supplies are supplied to the families at a subsidized price. The supplies were earlier managed with handheld devices.

The Government wanted a transparent and manageable which can also help in accountability of the supplies,. As a pilot , it was decided that the Novatium Navigator solution will be rolled out for PDS shops in one of the biggest states in India – Tamil Nadu.

The Business Challanges

The Public Distribution System was facing the following challenges

• It lacked a robust computing solution which has low downtime and can be centrally managed
• Billing was done manually using hand held machines. There were hence billing inaccuracies and did not provide real time data sharing with the central system
• The users (PDS staff in this case) had low IT skills. Adoption and accuracy of any computerization solution was hence a challenge
• No computerization leads to challenges on control over pilferage and unsold stocks
• The computerization solution needed to be scalable. It should be expandable with minimum IT intervention as needs evolve

Insight to Action

• To provide a robust computing solution with minimal downtime
• The solution should be managed centrally- users, applications, access rights et al should be provisioned centrally without IT intervention at the PDS outlets
• A Scalable model whereby the solution can expand as the user needs expand. The solution expansion should require minimal system integration intervention
• Faster rollout and implementation of services and data across various locations
• A simple solution which the IT skills users can use easily

The Solution

• 100% managed device and service model to support remote deployments. The solution provides guaranteed system uptime
• Optimum usage of Internet bandwidth
• Control over applications. Access control to use only online system of PDS and applications needed for user
• Remote Installations of hardware, updates, patches, drivers as and when needed
• The solution requires no technical knowledge on computing. Training and adoption challenges were ascertained and adequate support provided as part of solution roll out

The Impact

• Increased in efficiency and productivity of PDS staff by control over applications and URL
• Minimal training and hand-holding g required for PDS staff
• The PDS shops turned out to be more professional, standardized and customer centric in their work
• Easy management and control over the stores irrespective of their locations

Introduction

BSNL (www.bsnl.co.in) is a leading telecom operator in India, with over 90 million cellular and 25 million wire line subscribers. BSNL is India's oldest and largest communication service provider (CSP). As of June 30, 2010, BSNL had a customer base of 27.45 million wire-line and 72.69 million wireless subscribers.

The Business Challanges

• The overall user experience on broadband and support for the BSNL customers was an issue that the telecom operator had faced and they were not able to retain customers
• The competition was high in the urban market with a lot of private telecom operators, hence BSNL wanted to introduce new services in the market to acquire new subscribers and retain old customers
• The existing PC bundling offers were not able to scale up as expected

Insight to Action

• An end to end managed solution for its consumers which has a single window support function
• A scalable model where the telecom operator can give the user a good experience with a complete PC bundle solution

The Solution

• Novatium provided a solution which was an end to end managed and complete PC bundle for the users which would enable a good user experience
• Novatium enabled a model for the telecom operator where it can be scalable to any number of users and give the customer a single window support function

The Impact

• The users of the Navigator service had a superior experience with a complete solution of device, service, applications, broadband support. Thus the telecom operator was able to retain more customers
• The single window support has enabled the customer be at ease for contacting a single point in case of support or issues

Introduction

Tirupati public school is located in New Delhi the capital of India. The school is established with a vision of providing quality education.

Tirupati Public School is dedicated to provide world class e-education to the student’s right from pre-school to 5th grade.

The Business Challanges

• Enabling computer literacy for primary school students at low cost of ownership
• A robust solution which is easy to maintain and easy to manage for both the students and staff
• Control over applications and content provided to students and staff

Insight to Action

• A bundled solution for the school with a low total cost of ownership
• A solution which has control over application, content and URL
• A secured environment for the students where it can be centrally monitored

The Solution

• A system which is easy to manage and easy to maintain for the school authorities
• Control over applications, browser and content which are centrally monitored
• Bundled e-education content with third party sources like www.classteacher.com

The Impact

• Completely managed and controlled computing environment has enabled computer literacy for primary school students
• Increased the computer literacy and knowledge to students in the school through Internet and content with third party sources
• As the solution was easy to use for both teaching staff and students it didn’t require any training

Introduction

Novatium enabled ICT in India’s leading online test preparation institute with a pan-India presence. Established in 1992, The Institute today operates out of 205 branches in 102 locations across the country. The institute is a multi-program training specialist run on corporate lines and offers a wide range of programs not only for national and international online entrance exams.

The Business Challanges

• Frequent downtime of devices has caused issues during online tests for the candidates
• High CAPEX was resisting expansion of the centre to accommodate more people
• No control over applications and browser has resulted in maximum use of bandwidth and expense on it

Insight to Action

• Provide a solution with no or very less downtime, so the candidates can finish their online tests on time
• As online test are the primary need of the institute, a superior browsing experience is required for the candidates
• A solution which has control over the browser and applications which can be administer by the head of the institute easily
• A solution which has a low total cost of ownership and low maintenance

The Solution

• Novatium Navigator service was installed as a pilot phase in TIME branches across a city
• Novatium provided a superior browser experience for the institute for the online tests
• A service which can centrally manage and control the applications and browser

The Impact

• The institute had control over Browser and Applications with 100% productivity on the systems for the candidates and staff
• Lower CAPEX for devices and low manageability of service has enabled the institute to expand their services and accommodate more students for online tests
• Restricted web access and control over browser has reduced the misuse of Internet bandwidth by students

Introduction

Novatium partnered with one of the largest Education providers in India that takes care of the entire education life-cycle of students. This private enterprise currently works with a large number of schools all across India, it owns India’s largest K12 content library of rich 3D multimedia educational content modules and has over 15 million learners and educators across the world.

Novatium partnered with them to roll out educational content and services in various schools in the country.

The Business Challanges

• The provider wanted a mechanism to centrally manage applications and content for their deployments across India
• They would create new educational content, services and modules. These needed to be rolled out quickly and seamlessly across various inclusions without much IT intervention
• Low total cost of ownership of device and maintenance of service
• The provider needed a delivery mechanism which was easy to understand and use for the delivery of their content and educational services
• The solution needs would evolve in the future, for instance there could be grade and competency based access to courses. The courses would evolve as well. The solution hence needed to be scalable

Insight to Action

• A solution which provides the ability to manage and control applications and data centrally
• A solution which takes care of hardware and software obsolescence and hence has low total cost of operation/ownership
• A solution which is easy to manage and easy to use by staff and students in the school
• A business model which is scalable for change in content and application depending on the future needs. Faster implementation and integration of services throughout various locations in India

The Solution

• A combination of Novatium provided access devices with the Novatium Navigator service
• The Novatium Navigator service was integrated to the educational services of the provider
• The Novatium Navigator solution provided the education provider the ability to customize the end delivery of their content, control access by user levels, give access to different user groups to different learning applications et al
• The roll out was ISP independent

The Impact

• The efficiency of teaching staff increased by enabling the delivery of these education services
• The school had interactive classes due to access of more educational content and e-education services
• Both the education providers and schools were able to have a control over the content and applications
• The solution was easy to use for both the staff and the students using it
• As the solution can be scalable, the addition of schools and change in content in future can be done centrally without any hassle

Introduction

BSNL (www.bsnl.co.in) is a leading telecom operator in India, with over 90 million cellular and 25 million wireline subscribers. The government of India has initiated the Universal Service Obligation Fund (USOF) program to encourage and provide widespread access to quality ICT services at affordable prices to people in rural and remote areas. BSNL, being a government owned entity, is a preferred channel to meet the USOF objectives.

BSNL needed an effective computing service provider to encourage the avowed penetration of ICT services. Novatium needed a preferred channel provider to proliferate its superior and convenient computing experience in line with its vision of “Computing for the next billion”.

The Business Challanges

• Efficient utilization of government provided funds with a managed computing service. Increase the utilization of unutilized network capacity
• A managed computing service that propagates tie in with the telecom service provider. Normal PC bundling solutions have no accountability and are not scalable
• Minimize recurring service expenses and cost
• The computing service should be robust enough to work under non- controlled conditions
• Adoption and ease of use were identified as significant impediments to ICT adoption
• The rural segment traditionally has lesser ARPU, the telecom provider also needed to maximize its revenue with this segment

Insight to Action

• Provide an end to end managed solution for the consumer market. The solution should enable end users in their daily and professional tasks and provide a majority of functions that traditional desktop solutions do, albeit at a greater value
• Customizability for the rural segments
• Low power consumption, immunity to viruses, lower hardware and software obsolescence
• Offer users a bundled subscription model including a low upfront cost for the device and a monthly recurring cost. The investments should however be protected by device lock in to the telco network

The Solution

• Novatium PC as a service solution for the consumer market. The solution was customized for the roll out with BSNL is rural markets
• An end to end solution with minimal manageability. Solution upgrades etal are managed by Novatium without user intervention
• The solution bundle includes device, connectivity, applications and post sales support. The bundle has a low up front one time cost and a recurring cost for all the above in a single customer bill
• The solution also supports varied billing and charging mechanisms for broadband, applications, subscription etal, in the future. The telco can hence customize its value bundle for the customer
• The solution provides the telco the opportunity to cross sell and up sell and increase its share of the revenue pie
• Integration with the telecom operator’s existing network infrastructure and billing platform

The Impact

• The Novatium Navigator service and its roll out for USOF has increased revenues for the operator for broadband. It has also increased tie in and revenues for other service lines such as fixed lines
• The challenges of training, ease of use and adoption have been mitigated
• Navigator service has reduced churn from 3% to 8 %
• The government’s obligations under the USOF scheme were achieved. This in turn has aided in the implementation of many other e-governance and ICT projects

Introduction

The apex academic body for school education in the state of Madhya Pradesh, which is the largest state in India, has an Initiative program called Rajya Shiksha Kendra (RSK) which is an effort to universalize Elementary Education (UEE) by community-ownership of the school system in rural and semi-urban locations. The body needed a computing solution that could serve this purpose.

The Business Challanges

• A Robust computing solution with control over content and application to the schools
• The schools would be geographically dispersed in this largest state. The body needed a solution where it remotely manages, administers the solution without the needs for physically visiting all the installations and schools
• Control over the creation, dissemination and access to content was a primary objective
• Education and learning is a constantly evolving areas. The solution needed to be scalable where the changes in solution, content and applications are rolled out fast across various locations

Insight to Action

• A robust solution which has control over content and application centrally to provide a superior computing experience
• A solution which can be managed and administered remotely
• A solution which can be easily rolled out over various locations in the state without requiring IT intervention
• A future proof solution that can expand as learning needs do. The solution can expand on the server side, the access side and the management sides as more schools are added and as needs expand

The Solution

• Novatium partnered with largest telecom operator – BSNL to roll out the Nova Navigator service across these schools
• The Nova Navigator service provided a system to centrally manage content and applications
• The solution provided low downtime and complete immunity from viruses
• The Novatium Navigator solution provides mechanisms whereby content and applications from third parties, government bodies and learning service providers can be aggregated and disseminated in a controlled manner

The Impact

• The schools were aided by the efficient management of the content and application centrally, which increased the efficiency of the students and the teachers in schools
• A scalable model where the change in content and syllabus can be managed remotely
• Ability to bundle content from third party sources
• Secured access to education content and curriculum by education bodies of state and central Government

Introduction

Mauritius Telecom a telecom provider in Mauritius, the telecom provider is a telecommunications and Internet service provider, in a republic in the Indian Ocean. The company is the premier service provider of voice, mobile, Internet and data communication services in Mauritius France Telecom partnered with Government of Mauritius by acquiring 40% shares in Mauritius Telecom. Novatium has launched its services in Mauritius Telecom for their enterprise.

The Business Challanges

• The enterprise was running multiple enterprise applications on multiple platforms, so the enterprise was facing difficulties in managing and provisioning applications to the users
• The support team was facing issues due to high downtime and regular maintenance of the existing PC system
• The existing PC system was prone to more virus attacks

Insight to Action

• A single window consolidated solution for end users, where the user will be able to have a single point of administration
• Provision business applications according to needs of the end users
• A solution with no threat to virus attacks
• A solution which has low manageability and low maintenance

The Solution

• Novatium provided a robust solution which can be centrally administered and managed
• Novatium Navigator service provisioned applications to user desktop as per their requirements and all the required applications
• Novatium provided a solution which had complete control over applications and URL of the users
• Novatium provided a solution with zero or very less downtime
• Navigator solution has enabled completely virus free computing solution
• Novatium provided a solution which was scalable to any number of users in the enterprise

The Impact

• The user was able to work on multiple business applications on multiple platforms without any hassle, where the applications were controlled and managed centrally
• No or very less downtime has increased the productivity of the users in the enterprise
• Virus free computing has enabled no data loss, corruption of files and crashes in the system

Introduction

Mauritius Telecom a telecom provider in Mauritius, the telecom provider is a telecommunications and Internet service provider, in a republic in the Indian Ocean. The company is the premier service provider of voice, mobile, Internet and data communication services in Mauritius France Telecom partnered with Government of Mauritius by acquiring 40% shares in Mauritius Telecom. Novatium has launched its services with Mauritius Telecom for the consumer segment and implemented the solution for their enterprise.

The Business Challanges

• The operator wanted a complete PC bundling solution which can be taken to the market to increase its subscriber base
• Being the premier telecom operator in the country, it also had the responsibility to increase the PC penetration in Mauritius through innovative model. PC penetration in Mauritius is low
• Mauritius Telecom wanted to implement a solution which is easy to use and manage

Insight to Action

• A solution with a single window support for the consumers
• A solution which can be integrated to manage the customer centrally for PC and broadband offering
• A subscription model for the end user which includes broadband application and support

The Solution

• Novatium provided a solution where the user will have a single support window where he can contact in case of an issue
• A complete PC bundled solution for the consumer which included device, service, applications, broadband and support
• Novatium provided a solution which was integrated with the telecom operator’s existing network infrastructure and billing platform for a single bill which can be offered to the consumer

The Impact

• The telecom operator’s subscriber base increased significantly due to new subscriptions and an innovative model
• Single window support for customer which enhanced the user experience of the users and has enabled a good customer relationship for the telecom operator

Introduction

A leading telecom operator BSNL in India, with over 90 million subscribers, and the largest land line telephone provider in India. BSNL is India's oldest and largest communication service provider (CSP). It has footprints throughout India except for the metropolitan cities of Mumbai and New Delhi, As of June 30, 2010, BSNL had a customer base of 27.45 million wire-line and 72.69 million wireless subscribers.

The Business Challanges

• The telecom operator was losing its subscriber base to other competitors, they wanted to increase the subscriber base on fixed line and also increase their subscriptions for ADSL broadband connections
• The telecom operator wanted to increase the revenue by introducing new services to its customers on the existing fixed line platform
• A scalable solution for PC bundling for urban users, as the old PC bundling solution with PC manufacturer was not scalable
• As a leading Telecom Operator in India, the Government of India has approached for Broadband penetration in rural at a subsidized price with PC bundling offers

Insight to Action

• An integrated solution which can manage the complete life cycle of the customer centrally for PC and broadband offering
• A subscription model for the telecom operator where they can retain the customer for a longer period of time with new Value Added Services
• A complete PC bundled solution for the rural users which can be given at a subsidized price and a scalable model

The Solution

• A totally managed end to end solution for the consumer
• The Navigator service was integrated with the existing network infrastructure and billing solution of the telecom operator
• Novatium enabled a single billing solution where the user gets only one bill for the whole PC bundling solution
• A single support window was enabled for the customers to reach for any issues or support including PC, broadband and applications
• The operator provided a subsidy model to the rural users as the device can be locked with the telecom operator

The Impact

• The Novatium Navigator service was implemented on fixed lines which has increased the subscription for DSL connections
• Increased revenue for telecom operator by enabling a new subscriptions base and the telecom operator was able to cross and up sell various other services
• The telecom operator was able to retain the customer for a longer period due to the Navigator service
• Increased broadband penetration because of rural subsidy model for the telecom operator and also the subscription to ADSL connections increased

Introduction

Novatium conducted a research in a city with 500 users to understand the major issues faced by consumers using a Personal Computer and how Novatium can help the consumer with a much superior solution than a personal computer. The major finding on this research are maintenance of the devices, frequent virus attacks, No data back up and frequent crash of operating system made the consumer have a low experience on computing.

Novatium Navigator as a pilot phase was implemented in a city in India based on the feedback from the research. It was a one of its kind projected targeted at the consumer segment.

The Business Challanges

• A complete hassle free computing experience and solution for the users
• The user was not able to pay multiple to vendors like on site repair service, licenses for applications, antivirus solutions, maintenance and broadband fee and hence required a single window solution and payment
• Novatium needed to prove the overall commercial model was scalable for any service operator
• The overall solution offering included aggregating multiple stakeholders like applications, infrastructure and broadband provider; hence the pilot has to be a win-win proposition for all the stakeholders

Insight to Action

• A back end data centre was setup which included overall Navigator service management and application server. A network infrastructure was laid with a network service provider and also required to provision connectivity to end user
• One time onsite installation and setup on the customer place was required
• Training to end user on basic computing and how to access the Navigator service was needed
• Level 1 and Level 2 support was to be taken care by Novatium

The Solution

• A bundle offer which includes a monthly subscription for desktop access device, broadband, applications and Support was offered to the consumers
• Basic training on computing was given to the consumers on how to use the Navigator service and applications

The Impact

It was the 1^st of its kind project targeted at the consumer segment

• Impact on Consumers
  • Consumer experienced a complete hassle free computing environment over a Personal Computer with maintenance issues
  • Pay for what you use model has brought more interest among the consumer
  • One stop support solution has made it easy for the customer to have all the support at one point of contact
• Impact on Service provider
  • A scalable and pay per use revenue model was established which interested the telecom operator to see value in the service
  • The Navigator service provided opportunities for up sell and cross sell of services to the consumer by the telecom operator
  • The Navigator had proved that it would be a scalable revenue model and also a solution to retain the customers
  • All stakeholders involved in the project were able to make revenues from the service