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| NOVATIUM |
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GENERAL |
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About
Novatium
Novatium
Solutions Pvt Ltd is a technology
service company with the vision
of providing computing to the next
billion users. The company has been
working toward this goal by creating
a solution that makes computing
simple, and hence accessible and
affordable, for the next billion
users.
Powered by the globally patented
breakthrough technology DUDM? (Desktop
Utility Delivery Model), Novatium
aims at providing computing as a
service to the next billion.
History of
Novatium
Novatium
is the brainchild of three visionaries
from the dotcom and communications
world - Rajesh Jain, Ashok Jhunjhunwala,
and Ray Stata – who came together
to take computing to the next billion.
Their mission was to simplify computing
for the billion, thus making it
affordable.
Novatium has travelled far from
the incubation stage and is now
an established technology solutions
company providing computing as a
simplified solution to homes across
India and SMEs across the globe.
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PRODUCT – netPC |
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1. What is Nova netPC?
Nova
netPC is the newly launched home computing
service designed and developed by
Novatium. It has the following features:
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The
netPC is a simple and effective
computing device that does
not carry the burden of the
CPU, software, hard disc,
and RAM – all these
reside in the central server
at the administrator’s
end. |
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All
applications, software, and
data are maintained at the
central server. |
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The
netPC is based on mobile and
media player chips –
this reduces the cost and
the power consumption by the
device. |
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It
is multimedia enabled, with
the capacity to provide real-time
multimedia experience. |
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It
is compatible with Windows/Linux/Solaris
Operating Systems. |
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It
can support multiple USB peripherals
(USB pen drive, USB hard disk,
USB printer, Digital cameras,
etc.), speakers and microphone. |
Click here for more information.
2. Why
should I buy a netPC rather than a
PC?
A netPC can provide features similar
to that of a PC and yet make computing
simple at a much lower cost. netPC
can be used to access all hardware,
software and Internet access –
a one-time purchase to enjoy a wholesome
computing experience.
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All
applications and data reside
in a common server maintained
by the administrator, thus
the complexity of software
upgrades and maintenance is
moved away from the user –
unlike a PC, where maintenance
is the main concern post-purchase. |
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This
server-based computing reduces
all problems of hardware asset
management. |
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netPC can be used like any
other home appliance –
just switch on and log-in. |
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netPC
comes Internet ready - there
is no need to look for Internet
Service Providers for Internet
access. |
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Management
of all applications, antivirus
care, and security of your
data is not your concern;
it is our responsibility. |
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With
regular data backup being
done at the administrator’s
end, your data is secure in
the netPC. |
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netPC
consumes just 5 watts of power
and also does not require
air conditioned environment
– so there is no direct
or hidden increase in power
consumption charges |
3.
If I buy a netPC how can I deal
with the usual concerns that a regular
PC brings?
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What
is the type of processor and
its speed; how much RAM is
available; what is the hard
disk capacity? |
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Should
I install Linux or other OS,
antivirus software and other
software? |
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When do I
have to look for memory upgrades? |
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Do I need
to purchase a UPS along with
the netPC? |
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Do I need
to install any backup software? |
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Do I need
to purchase additional security
devices? |
The two drawbacks
of buying a regular PC are maintenance
issues and additional software requirements.
With a netPC, the abovementioned
issues (questions a to f) are solved
by the administrator at the server
end because complexities like maintenance
of software and upgrades related
to PC are kept away from the user.
You need not install any operating
system, worry about memory upgrades
or backup software, or purchase
a UPS or any additional software.
These are handled by the administrator.
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TECHNOLOGY |
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4.
What is DUDM? DUDM
– Desktop Utility Delivery
Model – is the globally patented
breakthrough technology developed
by Novatium. With DUDM, your desktop
is delivered to your homes through
the netPC and computing can be availed
as a service – pay only for
what you use. All data security
and applications maintenance and
upgrades are taken care of by the
server administrator.
Click
here for more information.
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5.
What is server-centric computing?
Server-centric
computing is the main principle
of DUDM technology, wherein all
computing complexities, including
the user’s desktop, is based
in a remote server. This makes the
network computer – the netPC
– in the user’s premises
just a device that takes up requests
from the user and provides output
through the screen. |
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NOVA
NETPC SERVICE IN DELHI |
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6.
What are the Price/Offering Plan
offered for Nova netPC in Delhi?
Please
visit http://mtnldelhi.in/commercial/netpc_tariff.htm
or click here for this information.
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7.
How should I make the initial payment?
All initial
payments should be made in the form
of cheques (payable locally) issued
in favour of Core Micro
Systems Pvt. Ltd.
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8. I
live in Delhi and I need a netPC.
How do I contact you? Where can I
buy the computer? For
both contact Toll free 1800 425 6682. Customers may call
us through any MTNL or BSNL land
lines. You can also SMS “Nova”
to 575758.
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9. Are
you the only company providing this
service in India? Yes
– The Technology and Concept
is owned by Novatium.
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10.
Can I see a working demo of netPC?
Working
demo is available at select Sanchar
Haat outlets. Additionally, demo
kiosks will also be put up in commercial
locations near your areas.
Click
here for further information.
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11. For
how long should I wait after signing
up to get a netPC installed at my
home? The
netPC will be installed by 7 working
days from the date of signup in
case you have an MTNL connection.
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12. I
don’t know how to use some of
the applications – do you provide
any training? Yes
– You would be given a demonstration
by our engineers during product
installation.
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APPLICATIONS
AND ACCESSORIES |
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13.
What is the speed of the Internet?
As
per the plan – Customer would
get broadband connection from MTNL.
Please refer to the Broadband as
defined by TRAI – Govt of
India. |
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14. Are
there separate charges for Download?
Novatium
has offered a time bound plan of
30 hours of Internet per month.
Downloads are free during this period.
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15. How
much will the power consumption?
Just 5W for
the Nova NetPC – A normal
computer would consume 240W of power.
Thus NetPC saves your electricity
bill.
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16. Can
I use the netPC for the following
purposes
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Voice
chat |
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SKYPE
and other chat software |
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Play songs
through USB stick/thumb drive |
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Offline games |
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Have a downloaded
song collection |
Yes, all
these features are possible with
and supported by the netPC.
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17. Does
Nova netPC support the following features?
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VoIP |
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Printers |
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Other peripherals
like webcam/printer/scanner/USB
stick |
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VoIP
– Yes, Yahoo, Googletalk,
Skype can be used |
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CD
drive – although a CD
drive cannot be used, a USB
CD drive can be used |
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Printers –
Yes (only printing function
is allowed) |
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18.
You are providing 300 MB as part
of the service package. Do I have
to pay extra if I need more server
storage space?
Yes, a nominal
amount will be charged for server
storage space beyond 300 MB. Please
visit http://mtnldelhi.in/commercial/netpc_tariff.htm
for further details.
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19.
Can I load my own software?
Novatium
has tied up with most of the software
providers to provide you with genuine
software at the best possible rate.
Please mail us at info@novatium.com
and our representatives will contact
you at the earliest.
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SECURITY |
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20.
How secure is my data, which is
stored at a centralized server in
my locality?
Your data
is absolutely secure at the centralized
server. We follow stringent security
policies to ensure data security.
All data is stored in an encrypted
format. As long as you keep your
password a secret, your information
is also safe. Your password is your
key to all your data in the centralized
server. In addition to the user
id and password, data access is
also controlled by the MAC ID of
the netPC.
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21. Will
I face virus problems, spywares
and hacking problems due to the
centralised server?
No,
you will no face any virus, spyware,
or hacking problems due to centralized
server because the centralized servers
are protected in a DMZ (Demilitarised
Zone) with top-class antivirus software.
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22.
Will there be a data backup?
Yes, data backup
is done at regular intervals. |
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BILLING |
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23.
How will I receive the bills?
The monthly payment will be collected
as part of the MTNL bill at the end
of each month. No separate payment
needs to be made. |
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TROUBLE SHOOTING |
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24.
How will I receive the bills?
The monthly payment will be collected
as part of the MTNL bill at the
end of each month. No separate payment
needs to be made.
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25.
Whom should I call when there is a
problem or when the server is down?
You
can call the support no. Toll free
1800 425 6682 - and lodge
a complaint. Our service department
would attend to the complaint within
24 hours. You can also SMS “Nova” to 575758. |
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EMPLOYEE PRODUCT RANGE |
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NOVA NAVIGATOR |
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PRODUCT PROCUREMENT |
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1. What is Nova Navigator?
Nova Navigator is a simple yet powerful computing access device that enables you to do computing
2. How Does a Nova Navigator Work?
You need to connect the Nova Navigator to a Broadband Internet connection and follow a simple registration process.
3. I want to buy this product. What do I do?
Please fill up the CAF. You need to make a payment by Cash or credit card. You may book the product by paying Rs. 500/-
4. What all documents I have to provide to get Nova Navigator?
Please fill up the Customer application form, Passport size photograph, Address proof.
5. I'll discuss with my parents, so where can I get Nova Navigator from later?
Call us at Toll free 1800 425 6682. You can also SMS “Nova” to 575758.
6. Do you offer payment in installments?
Not as of now.
7. Is there any guarantee/warranty?
Except when the device is damaged by neglect / willful act of customer, in which case the customer will be required to pay the prevailing price of the device, Novatium will maintain the device on return to bench basis.
8.Can I use Nova Navigator with any ISP?
Yes.
9. In how many days will I get the Nova Navigator?
3 working days from the date of order booking. |
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INSTALLATION |
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10. Who will install it?
Installing Nova Navigator is simple, you just have to connect it to your broadband line, and fill a simple registration form online and then it will auto configure itself.
11. How long does it takes for installation?
The configurationally time is the installation time Say 15 Minutes.
12. Do I have to pay anything for installation?
No
13. What if it dose not work?
Call us at Toll free 1800 425 6682. You can also SMS “Nova” to 575758.
14. I am not confident that I would be able to install can you send your engineer?
We would send our engineers on Request. You may also call up the toll free no to get support on phone.
15. Can I use any Modem that is available in the market?
Nova Navigator is compatible with any Modem.
16. Do I need to have a broadband connection to use a Nova Navigator?
Yes.
17. Can I share the modem to multiple Nova Navigator Devices?
This should be supported by your ISP.
18. I have a dial up connection can I use Nova Navigator?
No |
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SERVICE |
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19. What about after sales services? Where do I go if I face any problem with Nova Navigator?
Call us at Toll free 1800 425 6682. You can also SMS “Nova” to 575758.
20. Do you have alternate means of contacting you?
Yes you can mail us at www.novatium.com
21. I have plans to move to Rohtak can I use Nova Navigator there? What if I face problem in Nova Navigator there?
You may use Nova Navigator thus any Broadband connection with any service provider. Please call the helpline for any support.
22. Will anybody see my files since it is on the server?
Your files are password protected.
23. If I put Nova Navigator on some other ADSL line do I have to register again?
NO
24. How Secure is the data on the server?
We honor and protect all users data and personal information and data which resides in our server and within our service. Your data is protected via a protocol called USER AUTHENTICATION PROTOCOL
16. Do I need to have a broadband connection to use a Nova Navigator?
Yes.
25. What happens if the customer forgets the password?
Just need to call at Toll free 1800 425 6682. We would get your password reset. You can also SMS “Nova” to 575758.
26. Would you share the data with a third part under any circumstances?
No
27. Is here any installation charge while getting the device?
There is no installation charge. Customer can install the device with the help of user manual. In case of doubts, customer can reach Novatium's call center for support which is free.
28. Will I get compensation in case of any service failure?
No, except for complying with the Legal Interception by Government.
29.What happens if the power goes down in my house while working on Nova Navigator?
Novatium's services may be interrupted by weak/ non availability of Broad band connection which is to be resolved by the customer directly with his/her broad band service provider. On Server side, Novatium is committing 99.5% uptime. Any disruption in the Novatium Service attributable to the Server down time will be suitably compensated by way of pro-rata reduction in the recurring service charges.
30. What warranty can I avail?
Except when the device is damaged by neglect / willful act of customer, in which case the customer will be required to pay the prevailing price of the device, Novatium will maintain the device on return to bench basis.
31. What about services in area Novatium is not present?
Nova Navigator is Area and ISP independent. |
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BILLING PAYMENT |
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32. How do I make monthly payments?
You can buy Nova Subscription cards of following denominations. (Rs100 & Rs500)
33. Where do I get Nova recharge card from?
Call us at Toll free 1800 425 6682. You can also SMS “Nova” to 575758.
34. Are the plans post paid or prepaid?
Pre Paid.
35. What if there is some problem in recharge card?
Call us at Toll free 1800 425 6682. You can also SMS “Nova” to 575758. |
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PRODUCT CONFIGURATION |
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36. What is memory or storage space?
Customer can purchase the desired server storage space from the wallet.
37. What is the processing speed?
1.6 GHZ
38. Can I play games?
You have to subscribe for the Games available on the server or play games online on Internet.
39. Can I connect a scanner to the Nova Navigator?
No - Scanner is not supported as on date.
40. What about OS?
You have option of Windows or Linux or both. |
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PRODUCT FEATURES |
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41. Will I be able to play all audio/video on Nova Navigator?
Yes
42. Is it wi-fi enabled?
NO
43. Will it write & run CD/DVD?
No - You may connect an external CD/DVD drive with an USB Interface.
44. Can I use a Hard Disk Storage device with USB Interface?
YES
45. Can I load my own software?
NO
46. Would I be able to run Google earth?
NO
47. I have a HP8230 inkjet printer will it run with Nova Navigator?
YES
48. Can I do programming in Nova Navigator?
NO
49. When I play games, can I connect my joy stick to Nova Navigator?
No - Joy Stick is not supported on Nova Navigator.
50. Can I connect a Laptop and Nova Navigator to the Same Broadband line?
NO
51. Will you provide all other Accessories like Printer, Speakers, Mike etc?
NO
52. What would be the speed of Data Transfer?
This would depend on your Internet Plan.
53. Can I run a DTP centre using Nova Navigator?
NO
54. Can I use a Web Cam?
Yes you can connect Web Cam to Nova Navigator.
55. What is the power consumption of Nova Navigator?
20-30 watts
56. How is Nova Navigator different from a Desktop PC?
A stand alone PC is a machine itself and contains OS + Application + Content at the customer premises and hence the customer has the hassle of maintain all the above mentioned. Nova Navigator is a computing device that works like a plug and play device at the customer premises leaving all the other hassles to the server side, i.e. to the service provider.
55. What is the power consumption of Nova Navigator?
20-30 watts
57. Where are the customers files created and saved?
On the Server - Protected within your user profile. You may also save it on your pen drive or Hard disk.
58. What happens if the server crashes?
Will I loose my files? It has never happened in our 2 yr of history. We have redundant servers to take care.
59. Is tally available? Can I load Tally?
No - It is not available and also cannot be loaded. Please call up the customer care for more information.
60. Is this product mobile?
No |
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LEGAL |
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61. Once I have bought the product does it becomes my property?
Yes |
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