1. What is UCaaS?
Utility computing as a Service provides the complete packaging of computing along with storage, as a metered service similar to electricity , telephone network , etc. This lowers cost to acquire hardware; instead, computational resources are essentially rented.

2. Who benefits the UCaaS and how?
Novatium's utility computing as a service follows the unique ‘Pay as you' model where you pay only for what you buy. Unlike a normal PC where you pay for all the applications that come along with the system invariable to whether you use it or not.

Customers with very large computation requirements can avoid the delays to physically acquiring and assembling a large number of computers and also have an option to pick and choose the applications they need.  

3. What are the features of the UCaaS?
•  Latest technology in its simplest form
•  Single window support system
•  Customized computing device
•  User can choose to have different network devices
•  Users can remotely access content and application through LAN over network in Home or Office environments
•  Web based desktop- Desktop as a Service (DaaS)
•  Web based softwares- Software as a Service (SaaS)
•  Provides and manages the user's hardware and software.
•  Superior Performance that is Simple to use with Substantial Savings.
•  An end to end computing solution

4. What is the Nova Space?
The Nova desktop, referred to as the Nova Space, is an activity based desktop. It gives a One Touch access to all your computing needs. Using this you can access all your favorite information from the Internet right on your desktop – you don't have to open a browser to do this. The central section of the space is the Widget space to access mails, information on railway tickets, new feed from the web, calendar, etc.

5. Can I change the background colours and themes on my Nova Space?
Yes. Go to ‘Personalise' on your Nova Space and click on ‘Skins' to change according to your desires.

6. Do I have to log out of my system to switch operating systems?
No. Nova devices offer simultaneous use of all the operating systems available. Just click on the operating system of your choice and start computing. You can always get back to the Nova Space by just clicking the ‘Nova Space' title bar on the task bar.

7. What is media player provided?
The media player provided is the SM Player that supports all media file formats.

8. What if my system gets corrupted with virus?
The Nova Navigator provides absolutely virus free computing environment. This is because the virus has nothing to feed on. No more worries about virus, corrupted hard disk and softwares etc. Enjoy virus free computing environment.

9. What should I do if I my hardware crashes and I lose my software?
All Nova access devices have a unique self healing technology that heals on its own. If by any chance you lose your software, once you restart your system, the same set of software will be available to you without any initialization from your end.

10. Should I install Linux or other OS, antivirus software and other software?
No. Nova access devices are simple plug and play options that come pre-loaded with Nova computing service. This service needs no OS or software installations, etc. Just Plug ‘n' Compute. All the required softwares can be accessed directly from the central server. This saves time and cost of installing new softwares.

11. What is visual access?
Visual access helps you stay connected from across the globe. All you need is an internet connection and a webcam. Connect to webcam and chat with loved ones, or do video conferencing or just simply login from remote location and access your desktop from anywhere.

12. What are the applications that come by default?
We offer a unique ‘pay as you use' application sets, where you get to choose the applications you want and as long as you want.

13. Where do I choose my applications from?
The Nova customer portal called ‘nGene' provides all the necessary information such as applications, price, subscription charges, recharge coupons and transaction details, etc.

14. How many users can I create for my system?
All Nova devices permit one master user plus 4 sub users.

15. Are the applications that are available to the master user are for the sub user too?
No. Each individual sub user can have a unique profile with customized desktop, applications and services.

16. Will each user have to pay individually?
We offer a single payment system where the payment and recharge facility is available only from the master user.

17. Do I need internet to work on your device?
Without internet, the Nova access devices works like any normal PC. You can access your games, file manager, media player. But the internet is a necessity for all other applications.

18. What happens if the server crashes? Will I lose my files?
In such cases, the backup servers would take over immediately. Also periodic backups are taken by Novatium for all files.

19. What happens if my files are corrupt?
Nova Navigator has got self healing capabilities, in case of any issues the moment Navigator is connected to the server it will auto heal, so all issues can be addressed from server side to assist you.

20. What services is available for the Nova monthly subscription?
•  24*7 Call center support for Hardware and Software
•  Genuine Software applications and products.
•  Automatic software new releases and upgrades
•  24*7 Access to remote Novell Suse Linux Desktop (Includes Open office productivity suite, upgrades)
•  Compatibility to Microsoft Office application suite.
•  New Application releases, upgrades.
•  No Spam and Viruses.
•  Support for data security.
•  Creation of Multiple User profiles (Child ID)
•  Software application as a Service ( SaaS)
•  No AMC cost. ( Approx Rs.2000 per Year)
•  20% reduction in monthly internet consumption (Auto updates, Auto Upgrades, new releases, patches, virus, spam on PCs through internet)

Additional Features
•  User Access controls ( Parental Control)
o Application specific
o Time specific
o URL Specific (White List and Black List)
•  Access to customized Customer Portal
•  Remote/Roaming file access system for Nova Navigator users
•  Remote surveillance system for Nova Navigator users

54. How secure is my data, which is stored at a centralized server in my locality?
Your data is absolutely secure at the centralized server. We follow stringent security policies to ensure data security. All data is stored in an encrypted format. As long as you keep your password a secret, your information is also safe. Your password is your key to all your data in the centralized server. In addition to the user id and password, data access is also controlled by the MAC ID provided to all BSNL Nova Navigator users. The MAC ID provision is for BSNL subscribers only.

55. Will I face virus problems, spywares and hacking problems due to the centralized server?
No, you will not, because the centralized servers are protected in a DMZ (Demilitarized Zone) with top-class antivirus software.

56. Will there be a data backup?
Yes, data backup is done at regular intervals.

57. What is the nGene?
nGene is Novatium's unique customer centric portal.

58. What do I, as a customer do in the nGene?
You get to manage your whole device. As in the number of users, monitor their usage, recharge and transaction details, Shop your applications, etc

59. How do I shop for my applications?
Go to the nGene and click ‘My Shop' . This option display a list of all the applications available for you to buy. Just select and pay. When you get back to your system , the application will be loaded automatically. The same procedure can be followed to change your applications whenever required.

60. What other features are available on Nova customer portal.
The customers can buy other value added services like education content, dual booting, access data remotely saved on Novatium server, remote surveillance, change user profile and settings, etc.

61. Can files be downloaded from the server even if I m not available on Nova Navigator?
Yes, the files on the server can be downloaded from the server by signing into the customer

62. How will I receive the bills?
All BSNL Nova Navigator users will get the bill as a part of their BSNL telephonic bill.

For those who use the Nova Navigator that comes with other ISP's, it is a prepaid choice that can be recharged online or through the nGene.

63. How do I make monthly payments?
You can buy Nova Subscription Scratch cards or online banking. Refer our customer portal ‘nGene' for further clarification.

BSNL Nova Navigator customers can pay through their broadband connections

64. Where do I get Nova recharge card from?
Buy Nova Recharge scratch cards from your local dealers. For information on your local dealers, refer the ‘Contact Us' section in the homepage.

65. Are the plans post paid or prepaid?
BSNL customers can have post paid services and the charges would come as a part of their telephone bill. For those with other ISP , prepaid services are available.

66. What if there is some problem in recharge card?
You can also SMS “Nova” to 575758 .

67. How do I pay for all my applications?
You can make your payment through online banking, scratch card system, or credit card payment.

68. What happens to the remaining amount, once paid?
The remaining amount goes into your account. Check nGene for your balance details.

69. What do I do with this balance amount in my account?
Buy more applications from nGene with the balance amount in your account.

70. I want to buy this product. What do I do?
Look up the dealers on the website, contact them and fill the CAF. You need to make a payment by Cash or credit card.

71. What all documents I have to provide to get Nova access devices?
Please fill up the Customer application form(CAF), Passport size photograph, Address proof.

72. I'll discuss with my parents, so where can I get Nova devices from later?
You can also SMS “Nova” to 575758 .

73. Do you offer payment in installments?
No

74. Is there any guarantee/warranty?
Except when the device is damaged by neglect / willful act of customer, in which case the customer will be required to pay the prevailing price of the device, Novatium will maintain the device on return to bench basis.

75. Can I use Nova device with any ISP?
Yes.

76. In how many days will I get the Nova device?
3 working days from the date of order booking.

77. How will I install my Nova device?
Installing Nova device is simple as you just have to connect it to your broadband line, and fill a simple registration form online and then it will auto configure itself. You can also call into our customer service centre for further help.

78. How long does it takes for installation?
The configurationally time is the installation time, say 15 Minutes.

79. Do I have to pay anything for installation?
No

80. What if it does not work?
You can also SMS “Nova” to 575758 .

81. I am not confident that I would be able to install can you send your engineer?
We would send our engineers on Request. You may also call up the toll free number to get support on phone.

82. Can I use any Modem that is available in the market?
Nova devices are compatible with any Modem.

83. Do I need to have a broadband connection to use a Nova Navigator?
Yes.

84. Can I share the modem to multiple Nova Devices?
This should be supported by your ISP.

85. I have a dial up connection can I use Nova device?
No

86. What about after sales services? Where do I go if I face any problem with Nova device?
You can also SMS “Nova” to 575758 .

87. Do you have alternate means of contacting you?
Yes you can mail us through www.novatium.com or email us to info@novatium.com

88. I have plans to move to Rohtak can I use Nova devices there? What if I face problem in Nova device there?
You may use Nova devices through any Broadband connection with any service provider. Please call the helpline for any support.

89. Will anybody see my files since it is on the server?
Your files are password protected.

90. If I put Nova device on some other ADSL line do I have to register again?
No

91. How Secure is the data on the server?
We honor and protect all users data and personal information and data which resides in our server and within our service. Your data is protected via a protocol called USER AUTHENTICATION PROTOCOL

92. What if I do not pay my subscription on time?
If the subscription is not paid on time, the service will be canceled and if the same prolongs, it will lead to legal issues.

93. What happens if I forget the password?
We would get your password reset. You can also SMS “Nova” to 575758 .

94. Would you share the data with a third part under any circumstances?
No

95. How can I access the data stored in the server?
All you have to do is just login to the nGene to view your data. You can view these files from across the globe with just a broadband internet connection.

96. Will I get compensation in case of any service failure?
No, except for complying with the Legal Interception by Government.

97. What happens if the power goes down in my house while working on Nova Navigator?
Novatium's services may be interrupted by weak/ non availability of Broad band connection which is to be resolved by the customer directly with his/her broad band service provider. On Server side, Novatium is committing 99.5% uptime. Any disruption in the Novatium Service attributable to the Server down time will be suitably compensated by way of pro-rata reduction in the recurring service charges.

98. Will I be able to play all audio/video on Nova Navigator?
Yes

99. Is it Wi-fi enabled?
The Nova Navigator+ and the Nova Neon are Wi Fi enabled.

100. Will the Nova device write & run CD/DVD?
No - You may connect an external CD/DVD drive with an USB Interface.

101. Can I use a Hard Disk Storage device with USB Interface?
Yes

102. Can I load my own software?
You can load all your own softwares on the hard disk of your Nova Navigator+ and Nova Neon.

103. Would I be able to run Google earth?
No

104. I have a HP8230 inkjet printer will it run with Nova Navigator?
Yes

105. Can I do programming in Nova Navigator?
No

106. When I play games, can I connect my joy stick to Nova Navigator?
No - Joy Stick is not supported.

107. Can I connect a Laptop and Nova device to the Same Broadband line?
No

108. Will you provide all other Accessories like Printer, Speakers, Mike etc?
No

109. What would be the speed of Data Transfer?
This would depend on your Internet Plan.

110. Can I run a DTP centre using Nova device?
No

111. Can I use a Web Cam ?
Yes you can connect Web Cam to all your Nova devices.

112. What is the power consumption of Nova devices?
20-30 watts

113. How is Nova Navigator different from a Desktop PC?
A stand alone PC is a machine itself and contains OS + Application + Content at the customer premises and hence the customer has the hassle of maintain all the above mentioned. Nova computing device that works like a plug and play device at the customer premises leaves all the other hassles to the server side, i.e. to the service provider.

114. Can I run a cyber café using Nova Navigator?
Yes. Please leave your contact. Our Engineers will visit you soon to discuss your requirement further.

115. Can I connect the Nova Navigator to a television display?
It can be connected to any display which has an VGA input like CRT, LCD, TFT, Plasma

116. Where are the customers files created and saved?
On the Server - Protected within your user profile. You may also save it on your pen drive or Hard disk.

117. What happens if the server crashes? Will I loose my files?
It has never happened in our 2 yr of history. We have redundant servers to take care.

118. Is tally available? Can I load Tally?
No - It is not available and also cannot be loaded. Please call up the customer care for more information.

119. Is it product mobile?
Nova Neon and Nova cNergy are mobile devices

120. What about services in area Novatium is not present?
Nova Navigator is Area and ISP independent.

121. Whom should I call when there is a problem or when the server is down?
Our service department would attend to the complaint within 24 hours. You can also SMS “Nova” to 575758 .

122. Once I have bought the product, does it become my property?
Yes