| NOVATIUM
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GENERAL |
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About Novatium
Novatium Solutions Pvt Ltd is a technology service company with the vision of providing computing to the next billion users. The company has been working toward this goal by creating a solution that makes computing simple, and hence accessible and affordable, for the next billion users.
Powered by the globally patented breakthrough technology DUDM? (Desktop Utility Delivery Model), Novatium aims at providing computing as a service to the next billion.
History of Novatium
Novatium is the brainchild of three visionaries from the dotcom and communications world - Rajesh Jain, Ashok Jhunjhunwala, and Ray Stata – who came together to take computing to the next billion. Their mission was to simplify computing for the billion, thus making it affordable.
Novatium has travelled far from the incubation stage and is now an established technology solutions company providing computing as a simplified solution to homes across India and SMEs across the globe.
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PRODUCT – netPC |
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1. What is Nova netPC?
Nova netPC is the newly launched home computing service designed and developed by Novatium. It has the following features:
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The netPC is a simple and effective computing device that does not carry the burden of the CPU, software, hard disc, and RAM – all these reside in the central server at the administrator’s end. |
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All applications, software, and data are maintained at the central server. |
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The netPC is based on mobile and media player chips – this reduces the cost and the power consumption by the device. |
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It is multimedia enabled, with the capacity to provide real-time multimedia experience. |
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It is compatible with Windows/Linux/Solaris Operating Systems. |
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It can support multiple USB peripherals (USB pen drive, USB hard disk, USB printer, Digital cameras, etc.), speakers and microphone. |
Click here for more information
2. Why should I buy a netPC rather than a PC?
A netPC can provide features similar to that of a PC and yet make computing simple at a much lower cost. netPC can be used to access all hardware, software and Internet access – a one-time purchase to enjoy a wholesome computing experience.
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All applications and data reside in a common server maintained by the administrator, thus the complexity of software upgrades and maintenance is moved away from the user – unlike a PC, where maintenance is the main concern post-purchase. |
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This server-based computing reduces all problems of hardware asset management. |
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netPC can be used like any other home appliance – just switch on and log-in. |
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netPC comes Internet ready - there is no need to look for Internet Service Providers for Internet access. |
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Management of all applications, antivirus care, and security of your data is not your concern; it is our responsibility. |
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With regular data backup being done at the administrator’s end, your data is secure in the netPC. |
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netPC consumes just 5 watts of power and also does not require air conditioned environment – so there is no direct or hidden increase in power consumption charges |
3. If I buy a netPC how can I deal with the usual concerns that a regular PC brings?
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What is the type of processor and its speed; how much RAM is available; what is the hard disk capacity? |
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Should I install Linux or other OS, antivirus software and other software? |
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When do I have to look for memory upgrades? |
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Do I need to purchase a UPS along with the netPC? |
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Do I need to install any backup software? |
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Do I need to purchase additional security devices? |
The two drawbacks of buying a regular PC are maintenance issues and additional software requirements.
With a netPC, the abovementioned issues (questions a to f) are solved by the administrator at the server end because complexities like maintenance of software and upgrades related to PC are kept away from the user. You need not install any operating system, worry about memory upgrades or backup software, or purchase a UPS or any additional software. These are handled by the administrator.
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TECHNOLOGY |
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4. What is DUDM?
DUDM – Desktop Utility Delivery Model – is the globally patented breakthrough technology developed by Novatium. With DUDM, your desktop is delivered to your homes through the netPC and computing can be availed as a service – pay only for what you use. All data security and applications maintenance and upgrades are taken care of by the server administrator.
Click here for more information.
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5. What is server-centric computing?
Server-centric computing is the main principle of DUDM technology, wherein all computing complexities, including the user’s desktop, is based in a remote server. This makes the network computer – the netPC – in the user’s premises just a device that takes up requests from the user and provides output through the screen. |
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NOVA NETPC SERVICE IN DELHI |
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6. What are the Price/Offering Plan offered for Nova netPC in Delhi?
Please visit http://mtnldelhi.in/commercial/netpc_tariff.htm or click here for this information.
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7. How should I make the initial payment?
All initial payments should be made in the form of cheques (payable locally) issued in favour of Core Micro Systems Pvt. Ltd.
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8. I live in Delhi and I need a netPC. How do I contact you? Where can I buy the computer?
For both contact Toll free 1800 425 6682. Customers may call us through any MTNL or BSNL land lines. You can also SMS “Nova” to 575758.
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9. Are you the only company providing this service in India?
Yes – The Technology and Concept is owned by Novatium.
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10. Can I see a working demo of netPC?
Working demo is available at select Sanchar Haat outlets. Additionally, demo kiosks will also be put up in commercial locations near your areas.
Click here for further information.
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11. For how long should I wait after signing up to get a netPC installed at my home?
The netPC will be installed by 7 working days from the date of signup in case you have an MTNL connection.
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12. I don’t know how to use some of the applications – do you provide any training?
Yes – You would be given a demonstration by our engineers during product installation.
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APPLICATIONS AND ACCESSORIES |
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13. What is the speed of the Internet?
As per the plan – Customer would get broadband connection from MTNL. Please refer to the Broadband as defined by TRAI – Govt of India. |
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14. Are there separate charges for Download?
Novatium has offered a time bound plan of 30 hours of Internet per month. Downloads are free during this period.
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15. How much will the power consumption?
Just 5W for the Nova NetPC – A normal computer would consume 240W of power. Thus NetPC saves your electricity bill.
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16. Can I use the netPC for the following purposes
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Voice chat |
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SKYPE and other chat software |
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Play songs through USB stick/thumb drive |
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Offline games |
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Have a downloaded song collection |
Yes, all these features are possible with and supported by the netPC.
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17. Does Nova netPC support the following features?
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VoIP |
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Printers |
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Other peripherals like webcam/printer/scanner/USB stick |
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VoIP – Yes, Yahoo, Googletalk, Skype can be used |
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CD drive – although a CD drive cannot be used, a USB CD drive can be used |
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Printers – Yes (only printing function is allowed) |
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18. You are providing 300 MB as part of the service package. Do I have to pay extra if I need more server storage space?
Yes, a nominal amount will be charged for server storage space beyond 300 MB. Please visit http://mtnldelhi.in/commercial/netpc_tariff.htm for further details.
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19. Can I load my own software?
Novatium has tied up with most of the software providers to provide you with genuine software at the best possible rate. Please mail us at web@novatium.com and our representatives will contact you at the earliest.
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SECURITY |
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20. How secure is my data, which is stored at a centralized server in my locality?
Your data is absolutely secure at the centralized server. We follow stringent security policies to ensure data security. All data is stored in an encrypted format. As long as you keep your password a secret, your information is also safe. Your password is your key to all your data in the centralized server. In addition to the user id and password, data access is also controlled by the MAC ID of the netPC.
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21. Will I face virus problems, spywares and hacking problems due to the centralised server?
No, you will no face any virus, spyware, or hacking problems due to centralized server because the centralized servers are protected in a DMZ (Demilitarised Zone) with top-class antivirus software.
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22. Will there be a data backup?
Yes, data backup is done at regular intervals. |
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BILLING |
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23. How will I receive the bills?
The monthly payment will be collected as part of the MTNL bill at the end of each month. No separate payment needs to be made.
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TROUBLE SHOOTING |
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24. Whom should I call when there is a problem or when the server is down?
You can call the support no. Toll free 1800 425 6682 - and lodge a complaint. Our service department would attend to the complaint within 24 hours. You can also SMS “Nova” to 575758. |
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EMPLOYEE PRODUCT RANGE |
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NOVA NAVIGATOR |
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PRODUCT PROCUREMENT |
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1. What is Nova Navigator?
Nova Navigator is a simple yet powerful computing access device that enables you to do computing
2. How Does a Nova Navigator Work?
You need to connect the Nova Navigator to a Broadband Internet connection and follow a simple registration process.
3. I want to buy this product. What do I do?
Please fill up the CAF. You need to make a payment by Cash or credit card. You may book the product by paying Rs. 500/-
4. What all documents I have to provide to get Nova Navigator?
Please fill up the Customer application form, Passport size photograph, Address proof.
5. I'll discuss with my parents, so where can I get Nova Navigator from later?
Call us at Toll free 1800 425 6682. You can also SMS “Nova” to 575758.
6. Do you offer payment in installments?
Not as of now.
7. Is there any guarantee/warranty?
Except when the device is damaged by neglect / willful act of customer, in which case the customer will be required to pay the prevailing price of the device, Novatium will maintain the device on return to bench basis.
8.Can I use Nova Navigator with any ISP?
Yes.
9. In how many days will I get the Nova Navigator?
3 working days from the date of order booking. |
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INSTALLATION |
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10. Who will install it?
Installing Nova Navigator is simple, you just have to connect it to your broadband line, and fill a simple registration form online and then it will auto configure itself.
11. How long does it takes for installation?
The configurationally time is the installation time Say 15 Minutes.
12. Do I have to pay anything for installation?
No
13. What if it dose not work?
Call us at Toll free 1800 425 6682. You can also SMS “Nova” to 575758.
14. I am not confident that I would be able to install can you send your engineer?
We would send our engineers on Request. You may also call up the toll free no to get support on phone.
15. Can I use any Modem that is available in the market?
Nova Navigator is compatible with any Modem.
16. Do I need to have a broadband connection to use a Nova Navigator?
Yes.
17. Can I share the modem to multiple Nova Navigator Devices?
This should be supported by your ISP.
18. I have a dial up connection can I use Nova Navigator?
No |
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SERVICE |
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19. What about after sales services? Where do I go if I face any problem with Nova Navigator?
Call us at Toll free 1800 425 6682. You can also SMS “Nova” to 575758.
20. Do you have alternate means of contacting you?
Yes you can mail us at www.novatium.com
21. I have plans to move to Rohtak can I use Nova Navigator there? What if I face problem in Nova Navigator there?
You may use Nova Navigator thus any Broadband connection with any service provider. Please call the helpline for any support.
22. Will anybody see my files since it is on the server?
Your files are password protected.
23. If I put Nova Navigator on some other ADSL line do I have to register again?
NO
24. How Secure is the data on the server?
We honor and protect all users data and personal information and data which resides in our server and within our service. Your data is protected via a protocol called USER AUTHENTICATION PROTOCOL
16. Do I need to have a broadband connection to use a Nova Navigator?
Yes.
25. What happens if the customer forgets the password?
Just need to call at Toll free 1800 425 6682. We would get your password reset. You can also SMS “Nova” to 575758.
26. Would you share the data with a third part under any circumstances?
No
27. Is here any installation charge while getting the device?
There is no installation charge. Customer can install the device with the help of user manual. In case of doubts, customer can reach Novatium's call center for support which is free.
28. Will I get compensation in case of any service failure?
No, except for complying with the Legal Interception by Government.
29.What happens if the power goes down in my house while working on Nova Navigator?
Novatium's services may be interrupted by weak/ non availability of Broad band connection which is to be resolved by the customer directly with his/her broad band service provider. On Server side, Novatium is committing 99.5% uptime. Any disruption in the Novatium Service attributable to the Server down time will be suitably compensated by way of pro-rata reduction in the recurring service charges.
30. What warranty can I avail?
Except when the device is damaged by neglect / willful act of customer, in which case the customer will be required to pay the prevailing price of the device, Novatium will maintain the device on return to bench basis.
31. What about services in area Novatium is not present?
Nova Navigator is Area and ISP independent. |
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BILLING PAYMENT |
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32. How do I make monthly payments?
You can buy Nova Subscription cards of following denominations. (Rs100 & Rs500)
33. Where do I get Nova recharge card from?
Call us at Toll free 1800 425 6682. You can also SMS “Nova” to 575758.
34. Are the plans post paid or prepaid?
Pre Paid.
35. What if there is some problem in recharge card?
Call us at Toll free 1800 425 6682. You can also SMS “Nova” to 575758. |
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PRODUCT CONFIGURATION |
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36. What is memory or storage space?
Customer can purchase the desired server storage space from the wallet.
37. What is the processing speed?
1.6 GHZ
38. Can I play games?
You have to subscribe for the Games available on the server or play games online on Internet.
39. Can I connect a scanner to the Nova Navigator?
No - Scanner is not supported as on date.
40. What about OS?
You have option of Windows or Linux or both. |
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PRODUCT FEATURES |
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41. Will I be able to play all audio/video on Nova Navigator?
Yes
42. Is it wi-fi enabled?
NO
43. Will it write & run CD/DVD?
No - You may connect an external CD/DVD drive with an USB Interface.
44. Can I use a Hard Disk Storage device with USB Interface?
YES
45. Can I load my own software?
NO
46. Would I be able to run Google earth?
NO
47. I have a HP8230 inkjet printer will it run with Nova Navigator?
YES
48. Can I do programming in Nova Navigator?
NO
49. When I play games, can I connect my joy stick to Nova Navigator?
No - Joy Stick is not supported on Nova Navigator.
50. Can I connect a Laptop and Nova Navigator to the Same Broadband line?
NO
51. Will you provide all other Accessories like Printer, Speakers, Mike etc?
NO
52. What would be the speed of Data Transfer?
This would depend on your Internet Plan.
53. Can I run a DTP centre using Nova Navigator?
NO
54. Can I use a Web Cam?
Yes you can connect Web Cam to Nova Navigator.
55. What is the power consumption of Nova Navigator?
20-30 watts
56. How is Nova Navigator different from a Desktop PC?
A stand alone PC is a machine itself and contains OS + Application + Content at the customer premises and hence the customer has the hassle of maintain all the above mentioned. Nova Navigator is a computing device that works like a plug and play device at the customer premises leaving all the other hassles to the server side, i.e. to the service provider.
55. What is the power consumption of Nova Navigator?
20-30 watts
57. Where are the customers files created and saved?
On the Server - Protected within your user profile. You may also save it on your pen drive or Hard disk.
58. What happens if the server crashes?
Will I loose my files? It has never happened in our 2 yr of history. We have redundant servers to take care.
59. Is tally available? Can I load Tally?
No - It is not available and also cannot be loaded. Please call up the customer care for more information.
60. Is this product mobile?
No |
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LEGAL |
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61. Once I have bought the product, does it become my property?
Yes |
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